Identify customer pain points from Zendesk tickets > use to schedule Discovery interviews
What is the challenge?
Companies use Zendesk to manage email communication with customers. It is really hard for PMs to index across all the tickets and pull out common pain points from customer tickets to ask questions and organize feedback tre...
Max Robbins
27 days ago
in Discovery / Ideas
0
Future consideration
When scheduling interviews, allow for a custom interview duration
What is the challenge?
Currently when setting up a scheduling link for an interview, the "Interview duration" field only has 4 options:
15 minutes
30 minutes
45 minutes
60 minutes
What is the impact?
Custom timeframes, particula...
Who would benefit? Product Managers sharing roadmaps What impact would it make? Product managers need control over what is shared with customers, and they want it to be obvious to anyone looking at a roadmap whether or not it is out of date. So if...
Anthea W
almost 2 years ago
in Presentations
0
Future consideration
Support collapsing the knowledge document tree by default
What is the challenge?
The Knowledge document tree is always present when navigating to Knowledge > Documents which can throw off the view when users navigate to a specific page.
What is the impact?
Users build overview documents and wo...
Kristina Gass
about 2 months ago
in Notes
0
Future consideration
Visually indicate when a field has been renamed from a list report column
What is the challenge?
When customers raise reporting questions and share screenshots, it's difficult to know when they have renamed standard fields or where they're using custom fields
What is the impact?
More back and forths troubleshoot...
Terence Osmeña
about 1 month ago
in Reports
0
Future consideration
What is the challenge? I need closure when I delete features What is the impact? I will feel satisfied and experience catharsis Describe your idea When I delete an idea, I want to hear the sound of smashing plates, breaking glass, or a minor explo...
Guest
7 months ago
in Features
3
Future consideration
Now/Next/Later Roadmap - Configure columns based on Status field
Who would benefit? Product Teams who actually follow the Lean Roadmapping approach. Please read this awesome overview from Janna Bastow: https://www.prodpad.com/blog/invented-now-next-later-roadmap/ What impact would it make? "The Now-Next-Later r...
Stephanie Redl
over 1 year ago
in Roadmaps
2
Future consideration
Many intiatives may benefit from some common functionality. If you could add a feature to multiple initiatives it would allow you to better track the impact of the feature across the entire business.
Guest
over 10 years ago
in Strategy
45
Will not implement
The record lists presented in My work almost display everything I need to know to prioritize my day and take action on the most important work. To really use these pages effectively, I need the ability to customize the data presented in the record...
Nathaniel Collum
over 2 years ago
in My work
1
Future consideration
What is the challenge?
I cannot re-order my to-dos in the My work space
What is the impact?
I have an unordered to-do list which I can't use, because I need everything in prioritisation order
Describe your idea
Be able to move to-dos...
Guest
2 months ago
in My work
0
Future consideration