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Knowledge base

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I want to be able to change document access and visibility permissions for an entire folder in Knowledge Advanced (not just individual documents)

What is the challenge? I have a need to hide a folder of documents in my Knowledge Advanced hierarchy. I am working on a new idea. And I am laying it out in notes under a folder, to keep the thoughts together. I don't yet know how many documents I...
Melissa Hopkins 4 days ago in Knowledge base 0 Future consideration

Allow team members with Aha! Develop permissions to be able to add and update research notes on features from Aha! Roadmaps

What is the challenge? When features are assigned to a team in Aha! Develop, team members that don't have roadmap permissions can not add additional documentation to the research tab as it attempts to add the notes to the Roadmap level Knowledge B...
Mike Lowery about 1 month ago in Knowledge base 1 Future consideration

Knowledge base page publishes automatically once approved

What is the challenge? We want KB pages to be approved before they are published. What is the impact? It is a manual process right now and we have to trust users that they will not publish a page before all the approvals have been given. Describe ...
Aaron Weinberg about 1 month ago in Knowledge base 2 Future consideration

Schedule when a document will be published to a KB

What is the challenge? You need to manually publish Knowledge base updates. What is the impact? If you are planning a release or something similar you may want to publish the updates to go out automatically. Describe your idea Add ability to sched...
Chris Quigley 2 months ago in Knowledge base 0 Future consideration

Don't show the option to download videos in a shared KB

What is the challenge? Some customers with a private knowledge base do not want their users downloading videos. What is the impact? Allowing users to download content increases the likelihood that is shared with users who shouldn't have access to ...
Emily Yankush 3 months ago in Knowledge base 0 Future consideration

Public Users Watch and Subscribe to Knowledgebase Articles being Published.

What is the challenge? We would like to use Knowledgebase Advanced to track things like User Documentation, FAQs, and Release Notes and make this available publicly. However we need a way to disseminate this information to our users who have want ...
Guest 3 months ago in Knowledge base 0 Future consideration

Bulk import from HTML or JSON into notes

What is the challenge? Moving from a different KB source into Aha! Knowledge requires manual copying, pasting, and reformatting. How would you solve it? An import tool that accepts HTML or JSON would speed up this process. What impact would it mak...
Emily Yankush 4 months ago in Knowledge base / Notes 1 Future consideration

Ability to change color and remove table borders in Notes

What is the challenge? When creating a table in Knowledge, I'm unable to remove borders or change their color What is the impact? If I need to lay the page out in a specific way, one way to accomplish this is to use a table; however, I don't alway...
Jeff Bye 4 days ago in Knowledge base 0 Likely to implement

The knowledge base needs a search and replace function.

What is the challenge? When editing other people's writing, many mistakes are repeated (e.g., two spaces after a period; "&" instead of "and"). What is the impact? Have to manually fix each one. This approach is tedious and slow. Describe your...
Mark T 6 days ago in Knowledge base 1 Future consideration

Export KB page to PDF

Users can download a knowledge base document via their browser. It would be helpful to make this option more prevalent by showing a print option on the knowledge base.
Emily Yankush about 1 month ago in Knowledge base 0 Future consideration