Skip to Main Content
ADD A NEW IDEA

Knowledge base

Showing 29 of 8806

Custom field variables in document

What is the challenge? Document metadata that needs to be part of the document content must be manually entered and updated. For example, a document's last modified date or a document's custom field reflecting a feature's lifecycle state (e.g., be...
David 11 days ago in Knowledge base 0 Future consideration

Export KB page to PDF

Users can download a knowledge base document via their browser. It would be helpful to make this option more prevalent by showing a print option on the knowledge base.
Emily Yankush about 1 month ago in Knowledge base 0 Future consideration

Allow KB users to give feedback on notes

What is the challenge? Those managing a KB want to know if pages are helpful to their end users, but there currently is not way to ask for feedback. How would you solve it? Add a widget at the bottom of each KB page to ask for feedback. This could...
Emily Yankush 4 months ago in Knowledge base / Notes 1 Future consideration

Install new fonts for Knowledge Base

What is the challenge? We would like to use a Knowledge Base for external user access; however, without the ability to use our branded font, it is a challenge What is the impact? Misalignment with branding materials Describe your idea We would lik...
Jeff Bye 3 months ago in Knowledge base 0 Future consideration

Add ability to add HTML blocks to the KB

What is the challenge? Users who want to further customize their KB contents want more flexibility. What is the impact? This would give KB users more options in terms of the content they can add and how it is presented. Describe your idea Add the ...
Maria Plotkina 2 months ago in Knowledge base 0 Future consideration

Embed a webpage within a Note in a KB

What is the challenge? When creating documentation to share in a Knowledge Base, sometimes you want to include information from another site. Currently you have to either : Copy and paste that content into the KB, so you have to maintain it in two...
Emily Yankush 3 months ago in Knowledge base / Notes 1 Future consideration

Allow knowledge bases to be embedded in webpages and products

What is the challenge? Currently you cannot add a knowledge base to a webpage or web-based product. What is the impact? This means users need to navigate to a separate webpage from what they may already be using. Describe your idea Allow ability t...
Chris Quigley 3 months ago in Knowledge base 0 Future consideration

Publish the same note to multiple KBs

What is the challenge? Currently a note can only be published in a single KB. Users need to publish the same note to multiple KBs when: It is a different audience needing the same info They set up different SSO methods per KB. How would you solve ...
Emily Yankush 4 months ago in Knowledge base / Notes 1 Planning to implement

Disclosure widget in knowledge base documents

What is the challenge? Including in a knowledge base document lengthy text that needs to be available to some users without overwhelming the many users who do not need the text. Including the text is necessary to meet the needs of knowledge base u...
David about 1 month ago in Knowledge base 2 Future consideration

Schedule when a document will be published to a KB

What is the challenge? You need to manually publish Knowledge base updates. What is the impact? If you are planning a release or something similar you may want to publish the updates to go out automatically. Describe your idea Add ability to sched...
Chris Quigley 2 months ago in Knowledge base 0 Future consideration