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Import transcribed audio recordings into empathy sessions

Part of our research ops process includes live, in-person, sessions with single and multiple users which we record and have transcribed. However, bringing those conversations into an Aha! Empathy Session is a BIG pain in that we have to copy/paste...
Andy Shaffer over 1 year ago in Empathy sessions 3 Future consideration

Reporting for empathy sessions

I would like to be able to run reports to see: How many empathy sessions we have run and when Who was invited and attended The insights, learnings, and ideas that come out of the session Each of the messages sent We can use these report to share w...
Kelly Sebes over 1 year ago in Empathy sessions 1 Future consideration

When I reply to a comment in an Empathy session, the person who wrote the initial comment should be notified.

I created and Empathy session. However, when I replied to comments within the Empathy session, nobody was notified. Therefore, unless they scrolled back through the comments, they would never know.
Guest 5 months ago in Empathy sessions 0 Future consideration

Polls can have a comment thread like ideas

It would be great if you can have a discussion on each poll, just like you can on an idea.
Kelly Sebes 12 months ago in Polls 1 Future consideration

Empathy sessions: option to customize the "Title" in emails

Today, I can edit the "Subject" and "Introduction" of emails that are sent to contacts for an empathy session, which is useful for tailoring the message. It is not currently possible to edit the "Title", which can lead to a confusing message for m...
Dale Potter about 2 years ago in Empathy sessions 1 Likely to implement

Add files in advance for an empathy session

I want the ability to add files to my empathy session before it starts. This will help me queue up important files so they are easily accessible when I need to share them into my session chat.
Nathaniel Collum over 2 years ago in Empathy sessions 0 Future consideration

As someone with decent eye sight I find the font size to be too small.

In Aha it is often difficult to read text because the font size is too small. My eye sight is quite good. It must be especially hard for people with poor eyesight.
Guest over 1 year ago in Ideas research 0 Future consideration

Ability to integrate Empathy Sessions into existing customer community portals

When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewher...
Bonnie Trei about 2 years ago in Empathy sessions 0 Future consideration

Add option to anonymize users in empathy sessions

It would be helpful to have an option to hide names in an empathy session in order to protect sensitive information shared by participants.
Guest over 1 year ago in Empathy sessions 0 Future consideration

Ability to add screenshots to the In-App Feedback

Would love to be able to display a screenshot\image in the subtitle area of the In-App feedback. Example I was using an in app feedback on a page to highlight a new feature on the page. It would be helpful to be able to show a screenshot of the fe...
Guest over 1 year ago in In-app feedback 0 Future consideration