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Zendesk: Add idea URL to ticket when idea is linked or created

I feel like there is a gap in the Zendesk integration. Aha! allows the support agent to link to an idea/create an idea, but there is no simple way to direct the actual customer to the idea so they can vote on it, comment on it, etc. As a support r...
Danny Archer almost 9 years ago in Integrations 2 Future consideration

Embed idea portal in salesforce community (replacing salesforce ideas)

Our support team is using salesforce ideas to gather suggestions, which is great, but i don't want to have manual entry to move ideas from there to AHA. Is there an option to integrate with Salesforce ideas? OR replace ideas by embedding an aha p...
Gord McNeill almost 9 years ago in Salesforce 10 Future consideration

Choose the product on the integration with Zendesk

When you have multiple products in Zendesk it would be nice of you could select the product to link to by default, or change the order of the products in the drop down list. This prevents mistakes are made by the support agents.
Jeroen Geerbex almost 9 years ago in Integrations 4 Future consideration

Map Aha! final score to JIRA priority

We manage the product through Aha! and the priority of features with Aha! Score. Product management can be easier and more efficient with an option to inform developers about priorities directly from Aha! to JIRA (We use JIRA Standard and Agile in...
Guest almost 9 years ago in Jira 9 Future consideration

Salesforce Report with Opportunities and Ideas

Currently Salesforce reports for ideas only pull ideas. Our sales team asked for a SF report with Ideas and Opportunities so they are able to report on the value of their ideas. Sales people live in SF so this would help to live there and not just...
Guest almost 9 years ago in Salesforce 3 Will not implement

Convert story to epic in Jira when promoting requirement to feature

In Aha! I have a feature with a set of requirements, all of which has been pushed to Jira as an epic with a set of stories. I want to convert one of the requirements to a new feature in Aha! and have the corresponding story in Jira changed to an e...
Guest almost 9 years ago in Jira 2 Future consideration

Work with Confluence for PRD Documents

Currently we use Confluence PRD documents: https://confluence.atlassian.com/display/DOC/Product+Requirements+Blueprint It would be great if we could find some way to combine this with Aha. Otherwise, we spend time duplicating information from insi...
Guest almost 9 years ago in Integrations 11 Already exists

Zendesk // Link to feature or requirement

Currently we only have ability to link the ticket to idea or to create idea in Aha!. But if the ticket already exists, we can not link it to existing feature or requirement.Or if we want to create directly feature or requirement, it is not possibl...
Mia Rucevic almost 9 years ago in Integrations 5 Will not implement

JIRA integration without admin account rights

At the moment, for the JIRA integration the JIRA account used to connect must have admin rights. This doesn't work for our security protocols because that would mean we're opening up access to secure projects that live in the same JIRA instance th...
Guest almost 9 years ago in Jira 0 Already exists

Total value of Salesforce opportunities or # of cases as a column in the Idea list

When prioritizing ideas, they are easily filtered by vote count. What would also be useful is total opp value and case count. As you can only see the aggregated value of opps when clicked into an Idea, it would be great if the total amount could...
Guest almost 9 years ago in Integrations 2 Already exists