Discovery

What is the challenge? Some research teams invite group participants to closed Slack channels for each research study. Some teams would like the ability to directly import conversational data into Aha! Discovery through a direct integration with...

What is the challenge? Formatting on the Scheduling Details page not translating on external schedule page. See screenshots What is the impact? All scheduling pages Describe your idea See screenshot

What is the challenge? If a customer needs to reschedule their meeting, they have to respond to the email, but then the next steps aren't logical. The Discovery Study owner has to go into Participants, select 'Needs to Reschedule' next to the pa...

What is the challenge? When scheduling interviews, the only fields offered for customers to fill out are Name and Email. We then have to manually fill in the Title and Organization they are part of. Why not have the customer fill this out on the...

What is the challenge? Currently, images cannot be uploaded to an interview transcript, though audio/video/documents can. If an interviewee is discussing their particular setup or making sketches to support the discussion, the interviewer will o...

What is the challenge? Currently comments are not supported at the interview or study level in Aha! Discovery. What is the impact? Product, UX or research teams cannot collaborate via comments on these data records, as they can on others a...

What is the challenge? Studies are a critical construct in how Discovery users organize and manage their work, but the capabilities are limited to fully manage research projects. What is the impact? Discovery users needing to better manage...

What is the challenge? We require that all the people on the research team attend the call (interviewer, note taker, UX). The current scheduling integration with calendars is exactly what we need, except that it offers times that any one of the ...

What is the challenge? Aha! Discovery currently only supports live video discussions but some teams also want to facilitate async online feedback, akin to empathy sessions. What is the impact? Insights from async online feedback discussions can't ...

What is the challenge? Product, UX and research teams that are using Aha! Discovery sometimes want the ability to pull in conversations that sales team members are having with existing or prospective customers and surface insights. Many sales te...