Knowledge bases

What is the challenge? The knowledge base translation can contain grammar, sentence structure, capitalization, and terminology placement issues A specific example is that the sentence grammar is not always accurate, especially if using the glo...

What is the challenge? Language selector in Knowledge bases is not readily accessible for mobile users. What is the impact? Via mobile phone everything is only displayed in English which is a problem for customers who are based in non-English spe...

What is the challenge? When searching KB's often times customers have videos for their documentation. This leaves a gap in using the KB search because it will not automatically pick up audio from videos or transcripts. What is the impact? lower a...

What is the challenge? We have Notes/articles created for specific customers or use cases that we want to publish and share via direct URL, but we don't want them visible or discoverable in the main knowledge base menu for all users. Right now...

What is the challenge? Organizations accumulate vast amounts of institutional knowledge, product documentation, process guides, policy content, and operational data spread across disconnected systems. When AI assistants and internal applications n...

What is the challenge? The current slug implementation for a notes-diven knowledge base does not live up to any meaningful standard definition of what slugs are for. Right now, slugs in aha! simply are "functionally irrelevant, but pretty part...

What is the challenge? In published knowledge bases, PDF documents used to display inline. But on some mobile browsers, only the first page would appear and users could not scroll through the rest of the document. To avoid that broken experience, ...

Add the ability to create and manage knowledge base 301 redirects in bulk, such as via CSV or spreadsheet import, instead of requiring manual entry through the UI. This would support large-scale migrations by allowing teams to map old article URL ...

What is the challenge? At the moment, you have access to 'history' of a published knowledge base article that shows you anything that's been added in green and removed in red. But, this view is only available in the tool itself and the tracked cha...

What is the challenge? Today there is no way to limit the knowledge base widget to only specific collections. This makes it difficult to tailor the widget for different products to provide a more focused set of help content. What is the impact? W...