Knowledge bases

What is the challenge? Main headings that are part of snippets used within larger documents do not appear as headings in the auto-generated table of contents at the start of a document What is the impact? Incomplete table of contents means...

What is the challenge? If you publish updates across a large number of KB documents there is currently no way to roll back the changes quickly. What is the impact? Aha! offers a detailed history for each document, which means you can rever...

What is the challenge? Aha! Knowledge bases allow document attachments, but AI search cannot index or review their contents. What is the impact? Valuable information may be trapped in attachments and excluded from search results. Today, yo...

What is the challenge? Within ideas portals you have the option to enter a series of email domains to manage who can authenticate into the portal. What is the impact? This would be a helpful authentication method to allow you to quickly pr...

What is the challenge? Currently, the text that appears inside the Knowledge Base search box is static and cannot be customized. What is the impact? Because the text can't be tailored, users might not fully understand how to interact with ...

What is the challenge? When viewing documents that have the same name and prefix and documents may have moved between workspaces, it's difficult to tell which workspace the document actually resides in. What is the impact? Users cannot rel...

What is the challenge? The Knowledge Base allows formatting of up to 6 heading levels. These will currently all show in a table of contents. This is too many What is the impact? The table of contents becomes way too long where most people ...

What is the challenge? Current analytics only provide aggregated, anonymous counts - so we cannot tell if repeated searches/views are from one user struggling with the same issue, or many different users across organizations. What is the imp...

What is the challenge? Currently, when documenting SOAP or XML request/response examples inside Aha! Knowledge, the preformatted object (used for code blocks) does not allow for direct “copy” functionality. Users must manually highlight text, wh...

What is the challenge? Currently, when searching in the Knowledge Base, only the current page is shown, along with Previous and Next buttons. Users have no visibility into how many total result pages exist. This created several challenges: U...