Knowledge bases

What is the challenge? Aha! Pages include workflow fields like Status and Revision Status, but these fields cannot be updated through the API. This prevents teams from automating documentation and knowledge base workflows. What is the impa...

When dragging and dropping a video into a document there is a file upload limit of 300MB.Files larger than this don’t upload and there is no message to confirm why.Please can you add a message to let the user know when they attempt to upload a fil...

What is the challenge? If you publish updates across a large number of KB documents there is currently no way to roll back the changes quickly. What is the impact? Aha! offers a detailed history for each document, which means you can rever...

What is the challenge? People assign themselves as watchers, but they are not persisting and need to be added again. What is the impact? People are not getting notified about changes to the page, because they are no longer watchers. De...

What is the challenge? When viewing documents that have the same name and prefix and documents may have moved between workspaces, it's difficult to tell which workspace the document actually resides in. What is the impact? Users cannot rel...

What is the challenge? Copying a KB does not include banner and logo: ⚠️ Notable Differences (Only Found in the Copy vs. Original) Homepage banner The original knowledge base has a banner image configured. The copy does not — “Remove bann...

What is the challenge? Aha! Knowledge bases allow document attachments, but AI search cannot index or review their contents. What is the impact? Valuable information may be trapped in attachments and excluded from search results. Today, yo...

What is the challenge? Within ideas portals you have the option to enter a series of email domains to manage who can authenticate into the portal. What is the impact? This would be a helpful authentication method to allow you to quickly pr...

What is the challenge? Using KB content in other systems, difficult to monitor for new publishing events What is the impact? Aha! Knowledge users Describe your idea Include KB publish events in the Aha! activity webhook

What is the challenge? Currently, when documenting SOAP or XML request/response examples inside Aha! Knowledge, the preformatted object (used for code blocks) does not allow for direct “copy” functionality. Users must manually highlight text, wh...