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My ideas: Knowledge bases

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Adding Links to Ideas should point to external page if available

What is the challenge? When using Knowledge and inserting links to Ideas for possible future additions, the link using the # feature links to the internal Aha URL What is the impact? Non Aha users are sent to a page they can't access D...
Steve C 10 days ago in Knowledge bases 0 Future consideration

Individual Reviewer Permissions for Knowledge Sites

What is the challenge? Cannot set different individual permission levels for users within the same permission group on Knowledge documents. When workspace document access is set to "Edit" for one group of Reviewers, all Reviewers inherit edit pe...
Krysta Boyer 17 days ago in Knowledge bases 0 Future consideration

Custom and Mandatory fields on Notes in Documents

What is the challenge? I need to deploy data classification and document metadata onto notes in the documentation space.I can create custom fields, but I cannot make them mandatory at the time of creation, or ensure they are updated when documen...
Aidan Clarke 18 days ago in Knowledge bases 0 Future consideration

Ability to support kb URLs with custom subdirectories (slugs) for different user groups/languages

What is the challenge? We have several documentation sets in Aha! Knowledge serving different user groups and languages, but right now we can only configure a single base URL for each knowledge base. We need to publish different content (sometim...
Jeremy Bruno 20 days ago in Knowledge bases 0 Future consideration

Add AI query and summarization tools to the backend of Aha! Knowledge for internal authoring

What is the challenge? AI summaries exist on the frontend for customer use, but there’s no equivalent for writers working in the backend. What is the impact? Writers can’t easily query existing content, identify where updates are needed, or scale ...
Jeremy Bruno 3 months ago in Knowledge bases 0 Future consideration

Enhancement Request: Improved Attachment Management in Knowledge Base Articles

What is the challenge? When working with large knowledge base articles, I often need to break them into smaller documents. After copying a note and deleting text, the attachments from the original article are retained—even if they’re no longer use...
Michele Voth 3 months ago in Knowledge bases 2 Future consideration

Use Lucid and Draw.IO for Diagramming and using diagramms cross solutions

What is the challenge? Creating a TAM - Architecture Diagramm and store it centrally,use it in AHA, use in in Confluence,us it in any other source.... today the diagramm gets copied and stored redundant, makes it a challenge to keep it updated on ...
Ralf Vath 3 months ago in Knowledge bases 3 Future consideration

When we import a Word doc, aha sets up the topic hierarchy automatically in the KB based on Word styles

What is the challenge? After importing a Word doc with many subtopics into a KB, we have to manually create the document's subtopics and sub-subtopics in aha and move the text to each one. What is the impact? A great amount of time to accomplish t...
David Yelenchic 3 months ago in Knowledge bases 1 Future consideration

Support Scribe media embedding

What is the challenge? Scribe provides the ability to produce high quality product SOP's fast and being able to embed them into an existing Aha based product knowledgebase would be helpful. What is the impact? Allows streamlining product documenta...
Nate H 4 months ago in Knowledge bases 0 Future consideration

Drag & Drop for Callout Boxes

What is the challenge? I want to include a callout box in a numbered list, but I can't. It's either making the whole list a callout box or when copying a callout box it's just taking the sentence, but not the box What is the impact? I cannot use c...
Michele Voth 4 months ago in Knowledge bases 0 Future consideration