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Empathy

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As someone with decent eye sight I find the font size to be too small.

In Aha it is often difficult to read text because the font size is too small. My eye sight is quite good. It must be especially hard for people with poor eyesight.
Guest 3 months ago in Empathy 0 Future consideration

Add option to anonymize users in empathy sessions

It would be helpful to have an option to hide names in an empathy session in order to protect sensitive information shared by participants.
Guest 7 months ago in Empathy sessions 0 Future consideration

Import transcribed audio recordings into empathy sessions

Part of our research ops process includes live, in-person, sessions with single and multiple users which we record and have transcribed. However, bringing those conversations into an Aha! Empathy Session is a BIG pain in that we have to copy/paste...
Andy Shaffer 7 months ago in Empathy sessions 3 Future consideration

Reporting for empathy sessions

I would like to be able to run reports to see: How many empathy sessions we have run and when Who was invited and attended The insights, learnings, and ideas that come out of the session Each of the messages sent We can use these report to share w...
Kelly Sebes 7 months ago in Empathy sessions 0 Future consideration

Ability to add screenshots to the In-App Feedback

Would love to be able to display a screenshot\image in the subtitle area of the In-App feedback. Example I was using an in app feedback on a page to highlight a new feature on the page. It would be helpful to be able to show a screenshot of the fe...
Guest 8 months ago in In-app feedback 0 Future consideration

Ability to manage Ideas portal applications

It would be nice to be able to manage ideas portal applications for the submission widgets.
Andy Shaffer 8 months ago in In-app feedback / Ideas portal 0 Future consideration

Allow for easier adding of contacts when not adding from an idea

I wanted to invite a group of customers I work with on a project to an empathy session. Inviting them one at a time is a tedious process. Would like to be able to paste a list of email addresses into the invite list.
Guest 9 months ago in Empathy sessions 0 Future consideration

Allow polls to be designed in advance of starting the session

I have list of questions I want to poll customers about. I have added the text to my poll questions in the guide but cannot add them until I start it. Would like to be able to get these ready so when the session is started the poll questions will ...
Guest 9 months ago in Empathy sessions 0 Future consideration

Add ability to paste screen captures into the Support form

It'd be extremely useful if the Support form would let me paste screen captures into it rather than need to create a file from my screen capture, save it, and then upload it.
Sharon D 9 months ago in In-app feedback 0 Future consideration

Empathy - Improve design mode

Currently i use the Guide section to design what im going to say however there is no way to easily copy a section form the guide into the live session, this means creating polls is slow and adding images is slow. I want to be able to design what w...
Naill Mclean 11 months ago in Empathy sessions 0 Future consideration