Search results: Knowledge bases

What is the challenge? Aha! Pages (Notes) provide a Status field in the UI, but this field is not available through the API. Because of this, teams cannot automate publishing workflows for documentation, release notes, or knowledge base pages. A...

What is the challenge? Currently, when documenting SOAP or XML request/response examples inside Aha! Knowledge, the preformatted object (used for code blocks) does not allow for direct “copy” functionality. Users must manually highlight text, wh...

What is the challenge? If a KB visitor reviews the documentation and is not able to find the answers they need, we want to provide them two options for getting further help: Submit a Salesforce case directly from the Knowledge Base Open up a chat ...