RELATED IDEAS
SLA Tracking for Ideas
Hi Aha! It's super important for us to track how long it takes a Product Manager to respond to an Idea. We have an SLA of 48hrs and JIRA Service Desk allows us to track, visualize in the ticket, and report on how long a it took them to respond & how long it was open.
Would love to see this happen in Aha
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ADMIN RESPONSEDec 18, 2020
It is now possible to create a dashboard in Aha! showing idea SLAs. Create a report that shows columns for the date that an idea was created and the dates that it moved into other statuses. Then you can use a calculated column to show the days between those status changes. Turn this into a chart to show the average and add to a dashboard. Please reach out to support@aha.io for any assistance setting this up.
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Allow reports to show number of days since idea created and number of days since last activity
As a business manager, I want reports to show me the number of days passed since an idea was created and the number of days passed since the idea was last active so that I can measure the efficiency of my product managers by seeing how ideas are b...
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Standard Report: Time between Actions
We have an internal SLA with our sales organization.
Our team needs to understand the time between actions (origination date of an idea, time to the ‘next’ action). By way of example, how do we report on the time between the default needs review...
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Has there been movement here? Visibility on performance to SLAs is critical for leadership to see.
Aha! went through Dashboard functionality last night and they actually mentioned they've managed to make an SLA Tracker using Calculated Fields (fx). If Aha could link us to a guide on how to set recreate this that would be great
+1
Has there been any update to this Idea in the past year? I strongly support the additional reporting metrics below as well!
We have a response SLA too, this would help massively
I'm wanting to track time in stages for ideas to help us improve flow through the ideas lifecycle..
I have a field which captures the date an idea was moved into a status, but I want to know how long they have been in the current status for, and an average time in status [across all ideas] - this will give us an effective measure to use going forward..
This is an invaluable aspect to report when you are trying to measure against SLAs, etc. I believe the releases utilize code that can be modified to allow a report to show different timeframes for:
> Days until promoted
> Days in backlog
> Days Open
this is a great idea. please help us
Want to add to this request, is there a possibility to add in a tracker of how many days a AHA ticket or request Idea stays open? We want to run a burn report to show how long it takes on avg for a request to be open and then closed. So having something that tracks the days a ticket is open untill status is marked done. then have the final days open number for that ticket.