SLA Tracking for Ideas

Hi Aha! It's super important for us to track how long it takes a Product Manager to respond to an Idea. We have an SLA of 48hrs and JIRA Service Desk allows us to track, visualize in the ticket, and report on how long a it took them to respond & how long it was open. 

Would love to see this happen in Aha

  • Robyn Diamond
  • Dec 1 2017
  • Future consideration
Release time frame
  • Attach files
  • Peter Belmonte commented
    23 Jan 20:34

    Want to add to this request, is there a possibility to add in a tracker of how many days a AHA ticket or request Idea stays open? We want to run a burn report to show how long it takes on avg for a request to be open and then closed. So having something that tracks the days a ticket is open untill status is marked done. then have the final days open number for that ticket. 

  • nicole zinna commented
    23 Jan 20:37

    this is a great idea. please help us 

  • Joe Andreana commented
    23 Jan 20:50

    This is an invaluable aspect to report when you are trying to measure against SLAs, etc. I believe the releases utilize code that can be modified to allow a report to show different timeframes for:
    > Days until promoted
    > Days in backlog
    > Days Open

  • Mark Brown commented
    20 Feb 16:11

    I'm wanting to track time in stages for ideas to help us improve flow through the ideas lifecycle..

    I have a field which captures the date an idea was moved into a status, but I want to know how long they have been in the current status for, and an average time in status [across all ideas] - this will give us an effective measure to use going forward..

  • Mark Evans commented
    05 Jul 11:05

    We have a response SLA too, this would help massively 

  • Robyn Diamond commented
    11 Dec 21:18

    Has there been any update to this Idea in the past year? I strongly support the additional reporting metrics below as well!