Impersonating a user

There is a lot of flexibility with the user permission settings. As an administrator it would be nice if I could impersonate a user to identify possible issues.

This feature is found in other applications in the market.

  • Guest
  • Nov 6 2014
  • Unlikely to implement
Release time frame
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  • Admin
    Ron Yang commented
    October 30, 2015 21:46

    Through the Home -> Activity page, you can filter to see progress that each user has made over time. On the Home -> My Work page, you can also view To-do's for each user and "impersonate" to a degree.

    We are unlikely to build an impersonation feature as the general Aha! experience is the same across all users, and we also do provide the ability to change roles/permissions through Account Settings (if you are an Admin), which can be another way to view Aha! through the lens of another user. I hope you can understand.

  • Brian Campillo commented
    November 19, 2015 16:24

    Why isn't this going to be implemented? It would be extremely helpful to view exactly what my users see.

  • Lindsay Hanrahan commented
    August 19, 2016 18:54

    I have also been trying to figure something out for this. I agree that the impersonation in Aha itself is OK, but we really need a way to impersonate a customer who is using the Ideas Portal so that we can confirm what they're seeing visually (instead of just reviewing individual fields in each idea).

  • Viktoria Jacyno commented
    May 11, 2018 17:27

    being able to impersonate would be hugely helpful when i am developing materials to support my folks with 'view only' access so i can make sure i understand what they can see/do.