It would be good to be able to place a 'Post it note' or priority message on both systems when a client has made an important request (eg, please do not discuss my claim/sensitive information with my employer/broker/family) It would be really useful to have this type of message which is immediately visible at policy or claim level.
It seems that you may have accidentally entered this idea in the wrong ideas portal. This is the portal for Aha! (vs. GoTrex/Webagent).