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118 VOTE
Status Future consideration
Categories Integrations
Created by Guest
Created on Sep 22, 2015

ServiceNow integration

Ability to create and manage ServiceNow epics through Aha!  Product Management would define the epics and they would flow down into ServiceNow

  • ADMIN RESPONSE
    Sep 21, 2021

    Thank you for sharing your feedback on this idea! We would like to better understand the key use cases for an integration with ServiceNow. Please add a comment to let us know what would be most valuable for you:

    • Sending requests/issues from ServiceNow to Aha!

    • Sending planned work from Aha! to epics/stories in ServiceNow

    • Something else

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  • Guest
    Nov 7, 2022

    I would like to see ServiceNow tasks become Ideas on our Aha board.

  • Ahmed Abuelenein
    Sep 15, 2022

    All our planning of the upcoming projects is happening in ServiceNow and we need a 360 view of the road maps across all the business units via Aha. So we don't want to have double entry of the existing projects as well we don't want to have to use excel as intermediate

  • Guest
    Jun 23, 2022

    Also updating Aha epics/features from ServiceNow epics

  • Guest
    May 20, 2022

    We don't like sending our users to a lot of different systems, so would like to use ServiceNow for intake of ideas and pass that idea to Aha when it's ready to leave the ServiceNow ecosystem. bi-directional integration that provides updates back to the ServiceNow idea as the idea progresses in Aha would be nice-to-have. ServiceNow and Jira do a good job of integrating the different Jira objects with the ServiceNow objects. Would be great if Aha could do the same thing

  • Rob Crawford
    May 11, 2022

    Concur with the request for integration with Ideas. We don't want to drive our user community from the self-help ecosystem we have in ServiceNow.

  • Martin B
    Dec 10, 2021

    We use Aha for Product Strategy and planning. ITBM is used for many workflows in our organisation, particularly incidents and problems, and also Project Management.

    Our key use would be sending Epics from Aha to ITBM as Projects.

  • Guest
    Nov 29, 2021

    We leverage Service Now heavily for project and task intake. Would like a Service Now integration to bring these requests into Epics + Features. Not sure if it would make sense for them to flow through Ideas but that could be an approach.

  • Tim Segato
    Nov 22, 2021

    I would like the ability to submit Ideas to the Ideas Portal, from ServiceNow. Similar to the Salesforce Ideas integration, where you can submit an Idea from Salesforce, without actually visiting the Ideas Portal itself.

  • Guest
    May 11, 2021

    I would like the ability to bring in incidents, problems, etc. from ServiceNow to incorporate into epics and features.

  • Guest
    Dec 2, 2020

    Adding my vote here as well. I'd love to see a way to integrate epics in AHA to Requests in SNOW, and stories to C Tasks maybe. I'm not sure if my company is gonna buy SNOW PPM or not, and if not, I think AHA + SNOW would be a great combination.

  • Guest
    Sep 18, 2020

    This would be a real need. where are we with this?

  • Deidra Peacock
    Aug 5, 2020

    What I REALLY need is for ServiceNow tickets to be able to create a record (unsure if idea, epic, or what) in Aha. Scenario, support team identifies that a ServiceNow ticket is actually an enhancement request, so needs to come to Product Management / Aha to be considered for the roadmap.

  • Jeff G
    Jul 22, 2020

    Would help provide the end-to-end product lifecycle.

  • Brian W
    Apr 9, 2020

    amen, really need this

  • Lindsay Price
    Apr 2, 2020

    We currently use both and have Aha set up with Strategic Initiatives then Epics then Features - once we are ready for development it basically gets copied into service now and translated down to the user story level.... would be extremely helpful to have some integration.

  • Guest
    Feb 12, 2020

    Our company is looking for the same!  We don't want our customes to maintain yet another log in to another system when the blast radius between Aha and Service Now is identical! 

  • Guest
    Jan 27, 2020

    Adding my vote to this.

  • Guest
    Jan 13, 2020

    Come on... it's 2020 your product needs integration with the most popular ITSM/PPM tool. 

  • Guest
    Dec 26, 2019

    Would also love to see this added.

  • David Reyes
    Jul 11, 2019

    We also use ServiceNow along with Aha.  Would really like to see this integration out of the box in Aha

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