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Status Future consideration
Categories Ideas
Created by Jon Kremer
Created on Sep 21, 2020

Set public comments as the default view in new detail view redesign.

I've been using the new redesign for the past several days and I am overall finding it less efficient to access the data I need then before. One area that has been annoying and is requiring an extra click is that the comments tab of the ideas detail is defaulting to internal comments.

Public comments are much more common to interact with and it would be better to default these vs. internal.

  • Attach files
  • Guest
    Oct 30, 2021

    Hi,

    Users of my company also use 95% of time public comments. Option to change default to public should be part of SETTINGS.

  • Guest
    Jun 10, 2021

    I am with @JuliePrice > we definitely see the value in private by default as we use both and I'd rather be safe than sorry. That said, we use public 95% of the time, so I would prefer this to NOT be in the same tab so I only have one-click to the comment type I want to leave.

  • Guest
    Apr 28, 2021

    My company also needs the comments to be public. 100% of our comments are meant for it to be public not private. Please make comments defaulted to public!!!

  • Liz Owens
    Mar 4, 2021

    This is a significant issue with a large new ideation initiative. We want all comments on ideas to be public. We are in a pilot stage, but when we move to a general release over the next couple of months, this will be more and more urgent for us.

  • Mike Levinson
    Jan 27, 2021

    I agree, 99% of our comments are public.

  • Stephanie Redl
    Nov 13, 2020

    Definitely need that as fast as possible - totally agree with previous comments that 99% of comments are public. This just added a big bunch of extra clicks in the daily work of our product managers...

  • Mindy Chan
    Oct 22, 2020

    Agree! Aha should at least provide an option for users to change the default view.

  • Benjamin Macey
    Oct 15, 2020

    Agree that having to intentionally select public comment for the 99% of comments added seems contrary. Private comments are the exception and should be the "explicit action" as needed. Thanks for your consideration.

  • Andrew F
    Oct 15, 2020

    I strongly agree that this Idea should be taken seriously. We, too, ONLY use public comments, which means EVERY time I have to view or add a comment, it is an extra click (assuming I don't just accidentally post a private comment or miss the posted public comments, altogether).

    Having said that, I appreciate the explanation for the current design, @julie. It makes sense to have a safeguard.. it just doesn't make sense to impose it on EVERY user.

    PLEASE make this configurable.

  • Andrew C
    Sep 30, 2020

    Hello Julie,

    In the old solution there were two tabs and it defaulted to public. I never had an issue with knowing what comment i was posting. It's less common to be adding a private comment versus a public one so i didn't mind having to click to add the private comment.

  • Mark Grundman
    Sep 30, 2020

    Commenting on this item as well. The drawers views are ok but the old layout was more efficient for our usage of Aha.

    The biggest problem area is needing to click to switch to Public Comments. We use the tool internal exclusively so all of our comments are put in the Public Comments area so we have to click this on every item.

  • Admin
    Julie Price
    Sep 30, 2020

    Thanks for the idea!

    With the new design, we want it to be an explicit action to change your view to add a public comment so you don’t accidentally add a “private” to the public area.

    However, your use case makes sense too. We'll continue to monitor this idea for feedback to better understand your use case and determine the best solution that works for all.

  • Andrew C
    Sep 30, 2020

    I completely agree. Why would the default view be the private comments? I setup alerts to alert me when a new idea topic has been added. I click the heading link to quickly view the entered comments and respond back, now i have to click 2 more times to start entering a response.

  • +2
11 MERGED

Allow public idea comments to be the default

Merged
The new details and drawers in Aha! are great! With the redesign, private comments are now the default when viewing ideas details. For teams that primarily use public comments in ideas, it would be helpful if they could set public comment as the d...
Scott Goldblatt almost 2 years ago in Ideas portal 0 Future consideration
10 MERGED

Commenting on ideas : New design is bad + causes more clicks to get the same done

Merged
A new design was recently forcefully applied to Aha, and since then working with the platform is a nightmare Actions that used to be simple are taking much more time now: e.g. adding a (public) comment to an idea: Before : available from the main ...
Thomas H almost 2 years ago in Ideas 1 Future consideration