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Status Future consideration
Categories Ideas portal
Created by Guest
Created on Sep 15, 2020

Ability to add private comments to idea submitter

Currently, there is no way to respond to an idea submitter privately via comments as an administrator. Additionally, it would be helpful if this private comment could trigger a notification to the submitter.

    Jun 14, 2021

    A new option for idea visibility may help with this use case. Set the idea to 'Visible to creator'. With this setting only the submitter can see their idea in the portal and they will receive email notifications for your comments. Learn more.

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  • Christian Hartmann
    Sep 17, 2021

    I concur with you Karie Kelly, but I would slightly extend that.

    • Ideas should be visibile to all users who have access to the portal, and they still need to be able to vote and comment on that idea.

    • but for comments on an idea there should be a way, in "both" directions, to exchange information "privately"

      • Product Manager should be able to send a "private" comment to the "idea submitter"

      • Product Manager should be able to send a "private" comment to a "comment submitter"

      • Any user who can add a comment, should be able to send a "private" comment to the "Product Manager"

    Logically, this would have to be solved with a "flag" for choosing between "public and private", when posting a comment.

  • Karie Kelly
    Jun 14, 2021

    I appreciate the suggestion; however, that doesn't address the use case.

    When you set the idea itself to Visible to Creator, as you indicate, the entire idea is only visible to the creator which limits anyone else from seeing, commenting and voting. The only other people able to see it are aha! users. The need is to send a comment to only the idea creator as the desire is to make the idea more open - however, you may want to get more information or inform them of something that is specific for their use case.