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Integration import - error messaging improvement
Merged
While trying to import records from Jira into a workspace, received the following error:
* 10 Requirements - Import error: Please contact support@aha.io for help.
It was not clear to me that the errors could be found in the Log messages and only discovered this after contacting support. I would like the error message to be exactly the text found in the logs, or a link to the error log to review.
* 10 Requirements - Import error: Please contact support@aha.io for help.
It was not clear to me that the errors could be found in the Log messages and only discovered this after contacting support. I would like the error message to be exactly the text found in the logs, or a link to the error log to review.
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This is something we have run into quite a bit recently. What would be very helpful is either the direct error log message from the integration inside the error return or a link to the log which a contributor could view. Right now the user has no idea what the issue could be so they escalate to me and I can easily find the issue in the log. It would save a lot of time and frustration if the user could directly see the issue so they can understand the right way to resolve the problem. This is especially true with larger organizations supporting hundreds of contributors.