Status Future consideration
Categories Branding
Created by Guest
Created on Jun 19, 2019

Additional Customize email template options for ideas

Our team has multiple statuses for ideas. We would like the ability to send a customized email message based on that specific status. Currently Aha only has a "general" status notification email. We would like to extend this as our portal is setup to have multiple types of accepted or rejected status updates. For example:

Rejected - already built.

Rejected - already in roadmap

We'd like a separate email message sent depending on which status was selected.

  • Attach files
  • Lisa Stepps
    May 1, 2020

    This would be very beneficial to communicate back to our requestors with more details relative to the idea status:

    • Prioritized - item is prioritized and will be communicated through the roadmap

    • "Released" - Thank you for the idea, it is now released to production. Add link to release note library

  • Carah Counts
    Dec 9, 2019

    Yes, this would be AWESOME! For us, here are a couple of examples of how we could use this:

    • "Added to roadmap" - Add link to public facing roadmap
    • "Released" - Add link to release notes
  • Rob Gimes
    Oct 23, 2019

    Bulk administering ideas can be a challenge, templates will minimise this and keep contributors up-to-date with the stasis of their ideas.

Tailored idea status email templates

Merged
Just getting into focusing on more meaningful communications to our ideas portal users and have identified that it would be great to be able to configure different templates for different statuses of ideas, so that the appropriate tone can be comm...
David Dick over 1 year ago in Ideas portal 2 Future consideration