Preserve idea creator access and @mentions when moving ideas between portals

What is the challenge?

• When an idea moves to a workspace connected to a different portal, the original creator may lose access because their portal account is tied to the source portal’s authentication.

• Teams cannot @mention the original creator if they are not a user of the destination portal.

What is the impact?

• Customers can lose visibility into ideas they submitted and miss follow-up discussions or updates.

• Teams must ask customers to register in another portal or communicate outside the idea, fragmenting the feedback history.

Describe your idea.

• Preserve the original creator’s access and subscription when an idea moves between workspaces connected to different portals.

• Allow teams to @mention the original creator on the moved idea without requiring separate registration in the destination portal, while respecting portal access controls.