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Created by Stephanie Lechner
Created on Oct 1, 2026

Hide status field from custom layouts for documents when not available

What is the challenge?
  • If you do not have Knowledge Advanced, you cannot enable status workflows for documents; however, users are shown the option to add the standard status field to document custom layouts

What is the impact?
  • This can cause confusion

Describe your idea.
  • Remove the option to add the standard status field to custom layouts for documents for accounts without Knowledge Advanced

  • Attach files