Reporting currently inflates counts if there are AI-generated insights. It will count them as part of a total count, and artificially inflate instances, making an issue look more prominent than it actually is.
It could make something that has only minimal appearance or importance in a transcript look more important than it actually is
Redo the prompt to include counts from interviews for instances (with it appearing in an interview once or multiple times still as only 1 instance for that interview). Otherwise it is looking like 9 people said something, when it was actually 4.
Hi Erin! Thanks for providing feedback! Is this in the Voice of the Customer insights report?