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Share your product feedback

Status Future consideration
Categories Insight reports
Created by Guest
Created on Aug 27, 2026

Reporting Issues

What is the challenge?
  • Reporting currently inflates counts if there are AI-generated insights. It will count them as part of a total count, and artificially inflate instances, making an issue look more prominent than it actually is.

What is the impact?
  • It could make something that has only minimal appearance or importance in a transcript look more important than it actually is

Describe your idea.
  • Redo the prompt to include counts from interviews for instances (with it appearing in an interview once or multiple times still as only 1 instance for that interview). Otherwise it is looking like 9 people said something, when it was actually 4.

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  • Admin
    Kelly Sebes
    Aug 27, 2026

    Hi Erin! Thanks for providing feedback! Is this in the Voice of the Customer insights report?