Ability to edit built in knowledge base translations

What is the challenge?

• The knowledge base translation can contain grammar, sentence structure, capitalization, and terminology placement issues

• A specific example is that the sentence grammar is not always accurate, especially if using the glossary for custom words. It seems that the glossary words are being placed in the sentence where they exist in the English version, and there is not consideration of the sentence grammar.

What is the impact?

• Knowledge bases displayed in languages other than English are not easily readable, losing confidence of the KB and of the brand

Describe your idea.

• Allow users to manually update / edit a translated article

• Improve translation of articles to better support language grammar