Add option to notify portal users when an admin response is edited

What is the challenge?

• When an admin response is updated on an ideas portal idea, portal users who are subscribed to that idea do not receive an email notification. Only the initial admin response post triggers a notification email.

What is the impact?

• Customers who rely on automations to post customized admin responses per status change have no way to notify portal users of those updates. This limits the value of using automations for customer communication workflows in the ideas portal.

Describe your idea.

• Add the option to trigger an email notification to subscribed portal users when an admin response is edited or updated, not just when it is first posted.