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Status Shipped
Categories Knowledge bases
Created by Guest
Created on May 11, 2026

Auto-translation of public knowledge base based on region/browser settings

What is the challenge?
  • Users need to manually select languages for knowledge base portal to translate and it's not immediately obvious this needs to happen

What is the impact?
  • User experience is not great as they need to spend time to find the drop-down list of languages at the bottom left corner in order to select a different language. It is not placed in a very visible location and it is to immediately obvious that's what you have to do when you are looking at a page with information in language you are not familiar with

Describe your idea.
  • If in the backed, eg 5 pre-defined languages have been selected, the front-end knowledge base should automatically pre-select the language (if it has been enabled in the backend settings) to match the language settings of the browser/region the user is accessing the platform from. As a minimum, the manual language selector should be placed in a more apparent location and carry through the pages (especially when navigating via mobile phone). You can have the language selector as a floating table/box that carries through the pages for example?

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  • Guest
    Jun 19, 2026

    Hi, i also wanted to add that it's very important the language selector is visible and easily accessible when navigating the platform via mobile phone as currently the language selection option does not appear at all. Via mobile phone everything is only displayed in English which is a problem for customers who are based in non-English speaking regions.

  • +1