Portal to manage and track support tickets

What is the challenge?

• Able to raise/submit/report a request/issue but not able to track

What is the impact?

• Currently the notifications are in mail box, but it's hard to track in single place for multiple open/closed tickets.

Describe your idea.

• Proposing to have a separate portal to manage support ticket (it can be open, closed, new, in-progress). This helps to track the requests/ticket for current status and for future reference.