RELATED IDEAS
GSO folder not showing up / pulled by AI search
What is the challenge?
The GSO folder is published, but its contents are not visible in the handbook AI search.
What is the impact?
Users cannot see or find GSO content in the handbook’s AI search.
Describe your idea.
Review the GSO folder settings for any missing configurations.
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Hi Allana,
Can you have a look at my suggestions below and let me know if that solved it.
The menu in your screenshot is the Collections menu. If published documents assigned to a collection are not showing in your knowledge base, the collection might not be configured to be visible in the KB. You can make your collections visible in your account-level collections settings.
Only queries that are phrased like a question will return AI search results. If AI search does not return results at all, check that it is enabled in knowledge base settings.
Thanks
Mike