Skip to Main Content

Share your product feedback

Status Already exists
Categories Whiteboards
Created by Guest
Created on Feb 6, 2026

Bug? - Whiteboard records stop updating after a while

What is the challenge?

When working with Aha record cards on a whiteboard, for a while they update for changes such as state changes and number of child items, but after a while they stop responding. Screenshot attached shows unresponsive card on the left and new responsive copy of the card on the right.

What is the impact?

Have to click through to the item and take a new copy of the item link, paste to the board and remove the unresponsive card. Disruptive to workflow and means I have lower trust in the data I'm seeing.

Describe your idea

Fix possible bug

  • Attach files
  • Admin
    Sarah Moisan-Thomas
    Feb 6, 2026

    Thanks for reporting this bug you are seeing. Our Customer Success team has reached out to you directly to help investigate and troubleshoot this issue.