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Share your product feedback

Status Future consideration
Created by Andy McAdams
Created on Nov 3, 2025

Prevent duplicate records from being created when multiple Jira webhooks are received for same new parent record

What is the challenge?

Use case:

  • Multiple records in Jira do not have parent records; they are updated at the same time in Jira to add the same parent record (e.g. bulk edit)

  • As a result of the change in Jira, we receive 2 webhooks into Aha! at the same time

  • Since both webhooks result in Aha! determining there's no parent in Aha! -- this results in duplicate parent records being created in Aha!

What is the impact?

  • Duplicate records being created in Aha!

  • This requires manual work to identify and resolve when this situation arises

Describe your idea

  • Aha! should prevent duplicate records from being created when receiving webhooks at the same time

  • In situations where the webhooks may span workspaces/Jira projects, an integration update may be best to allow a user to choose the workspace for where to create the parent record


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