What is the challenge? |
Product, UX and research teams that are using Aha! Discovery sometimes want the ability to pull in conversations that sales team members are having with existing or prospective customers and surface insights. Many sales teams are using Gong to transcribe their conversations and capture insights. Currently there is not way to automatically pull in call recordings or transcripts from Gong. |
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What is the impact? |
Insights that sales teams are surfacing in conversation with existing or prospective customers that might be relevant to product research gets lost. |
Describe your idea |
Support an integration between Aha! Discovery and Gong to pull in conversation recordings and transcripts. |