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Status Shipped
Categories Integrations
Created by Chrissi McNamara
Created on Sep 22, 2025

RELATED IDEAS

Allow Atlassian service account user to be used in Jira integration

What is the challenge?

  • Atlassian released the ability to create dedicated service accounts as part of Jul 28 to Aug 4, 2025 release

  • These service accounts do not sit in the Jira directory but instead use a token and email address

  • I am getting an authentication error when using the service account credentials to configure a Jira integration

What is the impact?

Cannot use Atlassian service account

Describe your idea

Allow Atlassian service account user to be used in Jira integration
Release time frame 1 month
  • ADMIN RESPONSE
    Oct 7, 2025

    You can now use a Jira service account to configure a Jira integration in Aha! Roadmaps.

    When creating your API token in Jira, you must select at least the following scopes:

    Read

    • read:project:jira

    • read:board-scope:jira-software

    • read:issue:jira-software

    • read:issue:jira

    • read:sprint:jira-software

    • read:resolution:jira

    • read:jira-user

    • read:jira-work

    Write

    • write:issue:jira-software

    • write:issue:jira

    • write:sprint:jira-software

    • write:jira-work

    Manage

    • manage:jira-webhook

    • manage:jira-project

  • Attach files
  • Shiv Shankar Vedharajan
    Sep 24, 2025

    Aha team- Can you please provide tentative timeline when this will be implemented? Also what's interim solution from Aha! on this.

    Reply
  • +1
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