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Status Planning to implement
Categories Integrations
Created by Chrissi McNamara
Created on Sep 22, 2025

RELATED IDEAS

Allow Atlassian service account user to be used in Jira integration

What is the challenge?

  • Atlassian released the ability to create dedicated service accounts as part of Jul 28 to Aug 4, 2025 release

  • These service accounts do not sit in the Jira directory but instead use a token and email address

  • I am getting an authentication error when using the service account credentials to configure a Jira integration

What is the impact?

Cannot use Atlassian service account

Describe your idea

Allow Atlassian service account user to be used in Jira integration
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  • Shiv Shankar Vedharajan
    Sep 24, 2025

    Aha team- Can you please provide tentative timeline when this will be implemented? Also what's interim solution from Aha! on this.

    Reply
  • +1
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