Timeout Issues with Multiple Browser Sessions in Aha!

What is the challenge?

The primary challenge we're experiencing is related to the timeout issues when multiple browser sessions are opened simultaneously in Aha!. Currently, if a user has several browser tabs open that are all logged into Aha!, the system seems to encounter session conflicts, often leading to unexpected logouts or session timeouts. This becomes particularly problematic for users who multitask and need to manage multiple aspects of their projects at the same time.

What is the impact?

The impact of this issue is quite significant:

1. Reduced Productivity: Users are forced to frequently log back in, disrupting their workflow and reducing overall productivity.

2. User Frustration: Constant interruptions lead to frustration and a poor user experience, which could potentially result in decreased user satisfaction and adoption rates.

3. Data Loss Risk: There is a risk of losing unsaved data when users are unexpectedly logged out, which can lead to additional work and potential errors.

Describe your idea

By addressing these timeout issues with enhanced session management, we can significantly improve the user experience, reduce frustration, and ensure that users can work more efficiently within Aha! without the constant worry of session interruptions.