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Status Future consideration
Categories User management
Created by David W
Created on Feb 14, 2024

Merge Ideas Portal Users

Who would benefit?

Portal Administrators and Community

What impact would it make?

This would allow portal admins to ensure users are only able to vote once per idea rather than multiple times by registering more than one email address and/or correct user typing errors during sign-up.

How should it work?

A pop-up could appear allowing the admin to pick one account to merge into another. When merging, all ideas would transfer ownership and all unique votes would be reassigned to the to the desired account.

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  • Mat Hurst
    Mar 5, 2024

    Whilst bulk edit allows ideas and associated votes to be moved from one user account to another, the process requires multiple steps across several portals to deactivate redundant accounts. Whilst this is an infrequent activity, the ability to capture everything about a user in a single process and apply this to another record in the event of a domain change, name change or otherwise, would make for a better user experience, ensure a complete record of activity is transferred in one go, and reduce the risk of errors. This would be a useful feature for anyone.