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Status Already exists
Categories User management
Created by Guest
Created on Jul 25, 2023

Allow for us to define the content of an automatic email sent

We lock down our Aha! ideation url to only be accessed from our app. We see that as an important part of keeping our 'secret sauce' secret. The problem is when we promote an idea, our customer get an email with a link that does not allow them to access the url. It comes across as us sending them 'broken' emails and is not great for our reputation. If we could customize the content and remove that link, it would be very helpful.

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  • Admin
    Kelly Sebes
    Aug 2, 2023

    Thank you for reaching out. When you mention accessing the portal through your app, is that being done with SSO and JWT? If so, when a user clicks on a email link to an idea, they should be automatically redirected to your application to log in. And then they should be automatically taken to that idea in the portal. Please reach out to for any help with this. You can also read more about configuring JWT SSO here.