RELATED IDEAS
Add unique organization vote count to ideas in portal
As a product manager, I'm interested in how many unique organizations voted for ideas rather than how many individuals. I can view this internally in reports, but I want customers to see the organization count next to an idea as well.
A group of 50 customers from the same organization could potentially all vote on the same idea and artificially inflate the vote count. Other users will get a false sense of the most popular idea. When the organization count is shown, this situation would be mitigated. Users ask why questions why we don't implement the #1 voted for idea, when in reality the vote count is inflated.
Individual organizations are more important when selecting ideas to implement.
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This would be helpful as we've set our idea triage process based on the unique org vote count. We noticed both customers and internal employees "sandbagging" ideas they want to push through, and the difference in individual votes and organization votes can be stark. The volume of ideas we receive and the size of our product team mean we have to throttle the number of ideas we agree to review on a weekly basis. Not being able to show customers the actual unique org vote count has caused a lot of back and forth - they reach out to their CS person who reaches out to PM to check the unique org vote count of a particular idea and reports back. It's making customers feel like we're just being shady about which ideas we're picking to review.
We need this ability since we implemented allowing up to 10 votes per idea/contact. It's causing issues for us since we're unable to show our customers the organization count associated with an idea.