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Identify customer pain points from Zendesk tickets > use to schedule Discovery interviews

What is the challenge? Companies use Zendesk to manage email communication with customers. It is really hard for PMs to index across all the tickets and pull out common pain points from customer tickets to ask questions and organize feedback tre...

Max Robbins about 1 month ago in Discovery / Ideas 0 Future consideration

2 VOTE

When scheduling interviews, allow for a custom interview duration

What is the challenge? Currently when setting up a scheduling link for an interview, the "Interview duration" field only has 4 options: 15 minutes 30 minutes 45 minutes 60 minutes What is the impact? Custom timeframes, particula...

Emily Yankush about 1 month ago in Interview schedules 0 Planning to implement

1 VOTE

Add Slack Workflow Actions/Steps

What is the challenge? We would like to more quickly create Aha! objects from Slack via the existing integration. What is the impact? Describe your idea Add support for Slack Workflow steps for Aha! For example we would like to be ab...

Andrew G 17 days ago in Slack 0 Future consideration

1 VOTE

Ability to change predefined choice list terminology in ideas portals

What is the challenge? We use a custom predefined choice list field to assign product ideas to different product domains in our suite of offerings. The challenge is the terminology we use internally to identify differs from what our customers ma...

Lindsay Lawler 17 days ago in Ideas portal 0 Future consideration

1 VOTE

A glossary

What is the challenge? I want to capture all the industry specific vocab and acronyms in so that it is easier and faster to onboard people. What is the impact? Describe your idea A template with where you can easily go to the section...

Guest 17 days ago in Notes 1 Future consideration

1 VOTE

Ability to unwatch by record type

What is the challenge? As an Aha! power user who supports a lot of other folks in our organization, I get added as a watcher to a lot of records that I do not need notifications for simply because I am helping someone else to do something in Aha...

Kim Bremer 17 days ago in Comments / Notifications 0 Future consideration

4 VOTE

Conditional Approve Workflows

What is the challenge? When you have multiple approvers depending on different conditions everyone received the same message What is the impact? Multiple users receive approval requests that might not apply to them. It causes confusion and...

Edgar Holguin 2 months ago in Account settings 0 Future consideration

4 VOTE

Merge custom roles

What is the challenge? Multiple custom roles have been created over time, and users have been linked to different custom roles, so there is no consistency. The goal is to standardize on one custom role that applies for all users. There are thous...

Dale Potter 2 months ago in Account settings 0 Future consideration

19 VOTE

Keep history of record links being added and removed

What is the challenge? Today there is no history of linking between records. So if a record was linked it's not recorded in both records history. Further if someone removed a link there is no trail either. What is the impact? We use linking to con...

Becky Amirault 10 months ago in Dependencies 0 Future consideration

14 VOTE

1-click Way to Add Customer Data to Feedback: Enhancing Proxy Vote Usability in Aha for Improved Adoption and Efficiency

What is the challenge? The Aha UI for adding proxy votes is very click-expensive. Currently, adding proxy votes in Aha is a cumbersome process because the feature is deeply embedded within the Salesforce plugin. Users have to navigate through mult...

Rahul Singhania 8 months ago in Voting 2 Future consideration

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