Discovery
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2
VOTE
Identify customer pain points from Zendesk tickets > use to schedule Discovery interviews
What is the challenge?
Companies use Zendesk to manage email communication with customers. It is really hard for PMs to index across all the tickets and pull out common pain points from customer tickets to ask questions and organize feedback tre...
0
Future consideration
2
VOTE
When scheduling interviews, allow for a custom interview duration
What is the challenge?
Currently when setting up a scheduling link for an interview, the "Interview duration" field only has 4 options:
15 minutes
30 minutes
45 minutes
60 minutes
What is the impact?
Custom timeframes, particula...
0
Planning to implement
6
VOTE
Record and share clips from customer interviews
What is the challenge? When reviewing and analyzing interviews, I want to clip moments from interviews so I can easily share then with my team and stakeholders. It is not easy to share a section of the video where a customer describes the challeng...
0
Future consideration
6
VOTE
Support async feedback methods in Aha! Discovery
What is the challenge? Aha! Discovery currently only supports live video discussions but some teams also want to facilitate async online feedback, akin to empathy sessions. What is the impact? Insights from async online feedback discussions can't ...
2
Future consideration
6
VOTE
Automatically select participants to a study based on ideas voters
What is the challenge? When I create a study linked to an idea, it would be helpful if the partipicants were automatically suggested as the ones who have voted (or subscribed) to an idea. What is the impact? This will speed up the selection of par...
0
Likely to implement
5
VOTE
Gainsight integration for populating interview participants
What is the challenge? Gainsight has information about end users and their usage data, which could be valuable to have in real-time. What is the impact? A more powerful participant list, leading to more product insights. Describe your idea An inte...
0
Future consideration
4
VOTE
View all sentiment analysis outputs for interviews in a study in the same place
What is the challenge? The sentiment analysis is very powerful but it can only be viewed within its interview, so can't be collected at the study level What is the impact? Sentiment analysis is less valuable than it could be Describe your idea Vie...
0
Future consideration
4
VOTE
Allow an interview to live within multiple studies
What is the challenge? Teams that have studies for their ongoing call types (sales, CS etc) may also want to reference those interviews in other studies that have been set up for a particular topic, so that they can benefit from the insights of th...
0
Future consideration
2
VOTE
Allow Discovery standalone users with Owner permissions to manage Tag values
What is the challenge?
Discovery users can now create tags in interview, but they currently cannot manage them. That still requires a Roadmaps user with Customization admin permissions
What is the impact?
While Discovery users can add new ...
0
Future consideration
3
VOTE
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