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2
VOTE
Salesforce integration with Aha! Knowledge Bases
What is the challenge? If a KB visitor reviews the documentation and is not able to find the answers they need, we want to provide them two options for getting further help: Submit a Salesforce case directly from the Knowledge Base Open up a chat ...
0
Future consideration
69
VOTE
Make it easier to identify the correct Goals and Initiatives when setting in downstream records
Who would benefit? Organizations that need to ensure that a large group of users link records together in a consistent way for roll up reporting. What impact would it make? Improved data quality by providing a narrow selection of possible goals an...
1
Future consideration
1
VOTE
Custom roadmap: continuous rolling 12 month view
What is the challenge? Given that we have standard views for stakeholders and teams, we have to go in every month and quarter to adjust the dates on each roadmap What is the impact? It is time consuming and another thing to make sure we audit each...
0
Future consideration
1
VOTE
Show ideas created by me as an Aha User or when logged into the portal
What is the challenge? When I go the ideas portal and select 'My Ideas', I can only see ideas I created as a portal user. I cannot see ideas I created within the Aha interface as an Aha user. What is the impact? I'm not able to see all the ideas I...
0
Future consideration
1
VOTE
Add command to duplicate a knowledge base.
What is the challenge? Need to create many KB; would like to create one as a standard and then create the others by duplicating that first one. What is the impact? Saves a lot of work/time. Describe your idea Create command to clone one perfect KB...
2
Future consideration
1
VOTE
To give a capability to add blank as a value for custom fields via CSV upload.
What is the challenge? Currently when doing a bulk update for a custom field if the data is already present and we need to update the field via with blanks. As of now this has to be done manually. What is the impact? It takes a huge time to do a m...
0
Future consideration
3
VOTE
Additional custom domain for knowledge base
What is the challenge? 2 different support URLs have been shared with customers of an Aha! customer who wants to use Aha! Knowledge for their support content. They are unable to set up a redirect on their side to redirect traffic from one of their...
0
Future consideration
3
VOTE
Whiteboards: enforce "required fields" when converting Aha! Shapes to Aha! records
What is the challenge? It is great that Aha! Shapes can be converted into Aha! records. We require certain fields to be completed when a record is created as they are important to ensure the next steps in the workflow can move forward quickly. The...
0
Future consideration
1
VOTE
Convert HTML entities in AI search results
What is the challenge? In AI search results for a knowledge base, HTML entities in document titles are not rendered as the intended character. AI search results: "According to the Preferences & Settings article:...
" Actual document title:...
0
Future consideration
1
VOTE
View time in status on feature card
What is the challenge? I use time in status a lot now that it is available. One thing I have had to create is multiple reports that show time in current status when looking at feature aging. I'd love to be able to display that on the card directly...
0
Future consideration
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