Ideas portal
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4
VOTE
URL link for comments within the Ideas Portal (not from in Aha!)
The ability to URL link directly to comments, edit comments, and basically have forum/imageboard like functionality for posts would also be fantastic. -- each comment should have a unique URL so they can easily be shared and referenced as a portal...
0
Future consideration
2
VOTE
Option to have Private Submit-Only Portal
For our workflow we need to have portal where customers: - must first log-in to portal (log-in form or automatically redirected via SSO) - access only submit form (don't see rest of the portal UI) - submit only one idea per session (after successf...
5
Already exists
5
VOTE
Update idea ID when changing product
When using the Zendesk widget, occasionally one of my support reps will put an idea under the wrong product in our product line. After I have reclassified the idea under the right product, the ID stays the same which seems to be confusing for supp...
3
Will not implement
6
VOTE
Add new idea by email with fields filled from an email template
Use case: the customer support and the sales department use another tool to capture customer communication. When they receive a suggestion, they log it in a template that sends an email to the PM team tool. Info like category and urgency level is ...
0
Unlikely to implement
1
VOTE
Allow Idea viewer to update proxy votes (not raised by you)
As it currently stands Idea viewers are not able to update votes, which were not raised by them. There are multiple reasons why the viewer may want to update existing votes: 1) reflect the latest severity / impact (e.g. downgrade / upgrade) 2) mod...
0
Future consideration
1
VOTE
Disable idea email notifications by status
We archive ideas that are over a year old and have not received any votes to simplify our internal research. In most cases, these Ideas are already marked Will Not Do, so our customers don't need another notification that we're still not doing it....
2
Already exists
4
VOTE
allow user to upload CSV file of domain names to Employee/Partner Emails domain form in Ideas admin
As a product manager who administers Ideas for my implementation, I want to be able upload from file rather than pasting a list of domains so I may more speedily manage domain administration for my employee/partners to be able to self-register. Th...
0
Unlikely to implement
1
VOTE
5
VOTE
A More Engaging Dashboard/Landing Page on Ideas Portal
When we engage our customers to collaborate with us on the ideas portal, I think the chances of them returning to collaborate with us would be greatly increased if they were greeted with a more engaging dashboard the first time they logged in. Aft...
0
Future consideration
3
VOTE
Allow users to edit the text in the confirmation message that shows after users have submitted an idea
When a user submits an idea, there is a light green confirmation message that shows at the top of the UI. The default message shows an Idea ID #, and thanks, it's been created. It would be nice to customize that to indicate what users should expec...
1
Future consideration