Discovery
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5
VOTE
Allow uploading of images to interview transcripts
What is the challenge?
Currently, images cannot be uploaded to an interview transcript, though audio/video/documents can. If an interviewee is discussing their particular setup or making sketches to support the discussion, the interviewer will o...
0
Future consideration
2
VOTE
Add "Image" option for contacts
What is the challenge?
For product team members who conduct a large volume of user interviews, it is challenging to keep track of the large number of participants and who was spoken to in which interview. A visual reminder of the participants th...
0
Future consideration
3
VOTE
2
VOTE
Support script templates for different user types/personas in the same study
What is the challenge?
Currently a study can only have one script. Interviewing different user types/personas can often require a different interview structure with persona-specific questions. Currently, this has to be built into a single script...
0
Future consideration
2
VOTE
Citation links to AI-generated Discovery insights
What is the challenge?
Users want to easily be able to trace why AI provided certain insights so they can be assured of AI accuracy.
What is the impact?
By connecting responses to real data, citation links build trust and confidence in AI-...
0
Future consideration
2
VOTE
Identify customer pain points from Zendesk tickets > use to schedule Discovery interviews
What is the challenge?
Companies use Zendesk to manage email communication with customers. It is really hard for PMs to index across all the tickets and pull out common pain points from customer tickets to ask questions and organize feedback tre...
0
Future consideration
6
VOTE
Record and share clips from customer interviews
What is the challenge? When reviewing and analyzing interviews, I want to clip moments from interviews so I can easily share then with my team and stakeholders. It is not easy to share a section of the video where a customer describes the challeng...
0
Future consideration
6
VOTE
Support async feedback methods in Aha! Discovery
What is the challenge? Aha! Discovery currently only supports live video discussions but some teams also want to facilitate async online feedback, akin to empathy sessions. What is the impact? Insights from async online feedback discussions can't ...
2
Future consideration
5
VOTE
Gainsight integration for populating interview participants
What is the challenge? Gainsight has information about end users and their usage data, which could be valuable to have in real-time. What is the impact? A more powerful participant list, leading to more product insights. Describe your idea An inte...
0
Future consideration
4
VOTE
View all sentiment analysis outputs for interviews in a study in the same place
What is the challenge? The sentiment analysis is very powerful but it can only be viewed within its interview, so can't be collected at the study level What is the impact? Sentiment analysis is less valuable than it could be Describe your idea Vie...
0
Future consideration
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