Knowledge bases

What is the challenge? Individuals who manage a knowledge base are not always a product manger or workspace owner. Right now, in order to manage knowledge base redirects the user must be a workspace owner. What is the impact? Admins must grant kn...

What is the challenge? At the moment, you have access to 'history' of a published knowledge base article that shows you anything that's been added in green and removed in red. But, this view is only available in the tool itself and the tracked cha...

What is the challenge? Today there is no way to limit the knowledge base widget to only specific collections. This makes it difficult to tailor the widget for different products to provide a more focused set of help content. What is the impact? W...

What is the challenge? Users need to manually select languages for knowledge base portal to translate and it's not immediately obvious this needs to happen What is the impact? User experience is not great as they need to spend time to find the dr...

What is the challenge? Currently when you embed a PDF file within a note it appears in line with the text of a note. Only the text title of the file is discoverable/searchable within a search Within a knowledge base, if a note includes an embe...

What is the challenge? Currently when using the import documents with PDF feature, the PDF document in the note shows as a PDF preview What is the impact? When publishing the note to a knowledge base, it makes it for difficult viewing and scrol...

What is the challenge? When a customer comments on our KB article (by voting it thumbs up/thumbs down and then providing feedback), they sometimes give feedback on the product rather than the article. What is the impact? Product feedback should g...

What is the challenge? Custom templates don't have a way to provide descriptions or best practices. As an organization creates more custom templates the only way to understand what they are for or how to use them is via oral history or links in th...

What is the challenge? Users often don’t know what to ask when typing in the AI search bar. After receiving an AI response, users may still be unsure how to continue or refine the results. Without guidance at these moments, AI feels less int...

What is the challenge? When creating a new document but as a link to an existing document (so that it is an exact carbon copy), Aha! does not allow linked documents to be published on the front-end of the KB. This causes challenges when you want o...