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Knowledge bases

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Knowledge base search analytics

What is the challenge? Knowledge base managers need to track what their end users are searching for in a knowledge base, so that they can add or improve related articles to help users find the information they need. What is the impact? Not...
Sarah Moisan-Thomas 29 days ago in Knowledge bases 0 Planning to implement

Enable borders around images in Knowledge

What is the challenge? Images, especially screenshots, often have white space What is the impact? Enhanced Viewing Experience Describe your idea Having a border option, similar to office application would enhance the look of the image without havi...
Steve C 8 months ago in Knowledge bases 0 Planning to implement

Allow KB users to give feedback on articles

What is the challenge? Those managing a KB want to know if pages are helpful to their end users, but there currently is not way to ask for feedback. How would you solve it? Add a widget at the bottom of each KB page to ask for feedback. This could...
Emily Yankush over 1 year ago in Knowledge bases / Notes 1 Planning to implement
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