Update product prefix on existing record IDs

We need to update several of our product names and prefixes, however, the capability in the GUI doesn't allow us to reset or update the prefix for any existing records.  Going this route means we would have a product with features in it that show different record ID prefixes, even though they belong to the same product - which is a problem for us for several different reasons.

We'd really benefit from some capability to cleanup/update the product names and prefixes which includes updating existing records, as we want to be able to leverage what we have in our Aha! product hierarchy (product names and prefixes) as a system of record for other downstream enterprise systems to support better standardization. 

  • Kirstin Maurer
  • Jan 16 2019
  • Will not implement
Release time frame
  • Jan 16, 2019

    Admin Response

    Thanks for the note. We can understand potential confusion when looking strictly at the Feature ID but this is done for good reason.

    If the Feature ID were to be changed, this would break any existing links to the feature (from emails, integrations, etc.). In order to keep all links working properly and to ensure traceability, the Feature ID will need to remain the same.

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