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Status Unlikely to implement
Categories Reports
Created by Chris Horne
Created on May 1, 2018

Fix the Unnecessary Redirect to New Report Behavior after Deleting a Report from the Details View

There’s a strange navigation behavior in the Reports Dashboard that causes additional navigation work. When I’m looking at the Reports Dashboard in the row details view (https://genesys.aha.io/reports/saved/created_by_me) for reports created by me… then left click on a report to see it’s details view and select to delete it from the actions menu… the system deletes the report and then redirects me to this URL (https://genesys.aha.io/bookmarks/custom_pivots/new). I’ve then lost my context and have to navigate back to the Reports view and select the detailed view. It’s this additional redirect to a new report view after the delete that is confusing and doesn’t add any value. This is likely an unintended consequence of an assumption that the user has just deleted a report and thus they may want want to create another one.

I’m aware that I can right click on the report from the view and delete reports without going to the details view… and the system correctly deletes the report and preserves my context on the Reports Dashboard view. This is the expected behavior in that the system should not change your context to a new report view following a report deletion when you were on the report dashboard view.

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    Austin Merritt
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    May 3, 2018

    Hi Chris, we explored making an update here. The issue is that the drawer view can be accessed from the report itself. So when a report is deleted from the drawer we cannot simply close the drawer since it could be that this would attempt to display the report that has just been deleted.

    Based on this we are unlikely to change the way this works. 

    As you mentioned, using right click -> delete from the Reports dashboard will remove the report without redirecting. We would recommend using this option to delete reports when viewing the dashboard.