Zendesk: Private Comments should remain private.

Currently, when an Idea is created from Zendesk, all comments from the Zendesk ticket are added to the idea. This includes private comments in Zendesk that should remain private. At the very least, Private comments from Zendesk should be excluded from idea as it is created, or better yet, created as private comments in the Aha Ideas Portal. 

  • John Paul Grippa
  • Mar 13 2017
  • Likely to implement
Release time frame
  • Attach files
  • Michelle Cilip commented
    22 Mar 22:10

    It also auto emails our Zendesk users (customers) that submitted the original ZD ticket. The email includes the private comments.