I am looking into potentially using Ideas submitted via email as an option for a submit only portal linked to my already existing product but there are some limitations that would be useful to update:
1) being able to CC other addresses in the email and have any replies go into the original ticket created rather than responses creating new tickets.
This is useful as sometimes we have urgent ideas submitted and the goal would is to be able to CC others in an email submission so it is done in one step (i.e. create ticket and notify others of urgent item) and the potential for responses to happen in the email chain are high but in the current set up this would start creating tickets for each response.
2) being able to customize the associated email
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