When using the Zendesk widget, occasionally one of my support reps will put an idea under the wrong product in our product line. After I have reclassified the idea under the right product, the ID stays the same which seems to be confusing for support when they are viewing the idea in our Aha-Zendesk widget. IT appears that the idea still belongs to the other product, which makes it difficult for them to track down the right request when attaching votes, resulting in duplicate requests being created.
Thanks for the note. We can understand potential confusion when looking strictly at the Idea ID but this is done for good reason.
If the Idea ID were to be changed, this would break any existing links to any features or other links in the system. In order to keep all links working properly and to ensure traceability, the Feature ID will need to remain the same. We hope you can understand.