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Status Shipped
Categories Branding
Created by Lori Anderson
Created on Oct 26, 2020

RELATED IDEAS

Additional documentation around removing an Idea Portal Custom Domain

While there is documentation on adding a new Custom Domain for an Ideas Portal, there is no information on how to actually remove one once it has been created.
https://www.aha.io/support/roadmaps/strategic-roadmaps/ideas/customize-ideas-portal-url-cname

The answer seems is as simple as clicking "edit" and removing the domain listed - but I don't know if that's a valid approach or not.

Please consider adding additional text around what to do in this scenario.

Also, it is possible to get errors about your domain. Covering those as well, including what to try when you get an error message, would also be helpful.

  • ADMIN RESPONSE
    Oct 28, 2020

    Thanks for the idea!

    We have updated our documentation to include a quick note on how to remove a custom domain in the article you shared.

    You should not be encountering any errors for this use case. If you are having issues, please feel free to reach out to our customer success team support@aha.io and they would be happy to help.

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