Automation to add support public comments on ideas

• Comments 1
• Votes 9
• Merged ideas 2

Add a comment
• Attach files

  Enter a subject

  Drop here to upload
• 
  Joe Decker

  Reply

  | Aug 23, 2024

  We want to use automation to send customer friendly communication on what is going on with their idea. For example if an idea is in a governance review we want to provide an update and text telling them what next steps are for that specific status. This should be a public comment and not an admin response which is the only option today. We want to avoid doing this manually.

  0 reply Hide replies

• 
• 
• 
• 
• 
• 
• 
• 
• 

1 MERGED

Automation Rule: Add Public Comment at Idea

Merged

We can automate to add a private comment based on a trigger but not a public comment at an Idea This helps to us to provide an automated response at a particular status, now we need to go manually and comment at an idea.

Tej Namala over 2 years ago in Account settings 0 Future consideration

2 MERGED

Idea Advanced Automation - Allow for public comment action

Merged

I do not understand why the only option is a 'private' comment. Why was a public comment excluded? Please implement the action to post a public comment as well. Thank you.

Guest about 2 years ago in Ideas 1 Future consideration